BALDY RAKHRA

I've spent over 20 years in outsourcing — managing vendors, negotiating contracts, building teams across multiple countries. And I'll be honest with you: the model we've all been operating under is breaking. For as long as I can remember, outsourcing has been about inputs. How many people do you need? How many hours? Send me the rate card. But AI is flipping that entire equation on its head, and if you're not paying attention, you're going to get left behind. Let me tell you

As 2025 draws to a close, I'm reflecting on an incredible year. Twenty-five years ago, I started in sales, never imagining the journey would take me from telecom to gaming, from establishing EA's first studio in India to working with brands like Nike, Microsoft, Warner Brothers and of course Bally's - across multiple continents. This year reminded me why I love this work: the relationships, the learning, and helping people solve real problems. What 2025 Taught Me The conversa

After 25 years of building vendor relationships across India's tech ecosystem, I'm witnessing the most significant shift in how...

After 20 years of helping companies navigate India outsourcing, I thought I'd seen it all. Then I read about McDonald's and Bupa setting...